In Case of Defective Item:
In the event an item is defective i.e. broken, leaking, expired or any other issues, you can let our driver know at the time of the delivery if your present or you can contact our customer support team at (649) 342-1854 or WhatsApp us or Email us. We have a “no questions asked return policy”. If you are not satisfied with the product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team. We request for you to check the products at the time of delivery.
Refund in case of Cancellation/Return:
The amount will be refunded back to your credit/debit card; it will take 7-10 working days to reflect in your statement. In case of any queries please contact our customer support team. We will not be issuing any refunds in cash. Refunds will be issued on the amount collected less the refund transaction fee’s and the price of items at the time of purchase.
You will have to call our customer support team at (649) 342-1854 or WhatsApp us or Email us.
Please note that orders must be cancelled 48 hours before your arrival.
Refer to our FAQ Section.
To cancel entire order:
You can contact our customer support team to cancel an order. You can do so up to 48 hours before your order is delivered to receive 100% refund. Less than 48 hours you will receive a 50% refund. Once the order is delivered you will not be able to cancel your order. You Can Request cancellation by phone at (649) 342-1854 or WhatsApp or by Email.
There will be a $45.00 fee for processing cancellations. This will be deducted from your account balance.
Cancellations Due To Bad Weather:
In the event of an impending storm such as a hurricane and other meteorological occurrences that threatens the Turks and Caicos Islands (TCI), you can reschedule your delivery date or cancel your order by calling our customer support team at
(649) 342-1854 or WhatsApp us or Email us
which would be refunded to your credit/debit card less the $35.00 transaction fee’s.
To cancel or change items in your Order:
Any item(s) can be cancelled or changed up to 48 hours before the order is shipped. After delivery is completed item/s cannot be returned or changed. You can call our customer support at (649) 342-1854 or WhatsApp us or Email us.
Terms and Conditions
Welcome to islandselectstci.com, IslandSelectsTCI Grocery Delivery is owned and managed by One Complete Solution, as a service to our customers. Our Terms and Conditions and our Privacy Policy govern your use of islandselectstci.com. Please read them carefully as they affect your rights and liabilities under the law. Please note that your use of the islandselectstci.com site constitutes your unconditional agreement to follow and be bound by these Terms of Use. islandselectstci.com reserves the right to update or modify these Terms and Conditions and/or our Privacy Policy and/or our Refund Policy at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use islandselectstci.com website.
Services Overview:
The islandselectstci.com Service is a transaction, information and communication service available to authorized users (“customers”) who access islandselectstci.com. islandselectstci.com currently provides an online grocery shopping and delivery service. islandselectstci.com will shop and deliver the orders placed with us at islandselectstci.com. Delivery will be made to the delivery address as specified by you while you confirm your order. If islandselectstci.com cannot deliver your order, or must make an additional delivery because you gave incorrect information to receive the order at the specified time, or wrong address / details given to us by you, and a delivery have to be made again (a second time) there will be an additional fee of $50.00 that have to be paid in cash to the delivery driver.
1) Pricing Policy: All the products listed on our website will be sold at US Dollar USD unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged at the time of processing your order. Although prices of most of the products do not fluctuate on a daily basis, some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected as the case may be at the time of the delivery of the order.
2) Cancellation Policy: You can cancel your current order 48 hours before delivery. Less than 48 hours notice you will receive 50% refund of your order. You have to call our Customer Services department at
(649) 342-1854 or WhatsApp us or Email us for all cancellations.
There will be an additional charge of $45.00 to process your cancellation.
3) Returns & Refunds: We hope you have a good experience buying products with us. However, if you feel it necessary to return an item “once the item/s are not open or used”. We aim to make the return/s process as simple as possible.
Refer to our FAQ Section.
The Sale of Alcoholic Beverages:
The legal drinking age in the Turks and Caicos Islands is eighteen (18) years of age…. It is prohibited by law in the Turks and Caicos Islands (TCI) to sell alcohol beverages to anyone under the age of 18. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products in the Turks and Caicos Islands (TCI) and we will rely upon this representation because if we are held liable for any reason if that is not true, you agree to indemnify us and/or reimburse us and be responsible for all costs, expenses (including legal fees) and damages we suffer or incur. We make every effort to ensure that alcoholic beverages are not sold or delivered to anyone who is under the age of 18. By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from us is over the age of 18. You also agree that any alcohol purchased from us is intended for personal consumption and not for resale. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use please do not use this site. If you intentionally or unintentionally misrepresent your age in order to obtain or provide alcohol to a person under the age of 18 years old, we will report this to the appropriate authorities which will result in prosecution in the Turks and Caicos Islands (TCI). Important Notice: ID with proof of age is required upon delivery.
Validating Your Order:
After you place an order using our shopping cart, we will check the information you give us for validity and compliance with local laws and regulations, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or phone number you have given us with the order. Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.
Order Acceptance/Confirmation:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. islandselectstci.com reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Modifications of Terms & Conditions:
islandselectstci.com may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.
Reviews, Feedback & Other Contents:
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”. islandselectstci.com reserves the right (but not the obligation) to remove or edit such content.
Termination:
islandselectstci.com may suspend or terminate your access to the islandselectstci.com services at any time for any reason with or without notice to you. You may terminate your islandselectstci.com Service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.
Limitation of Liability:
In no event shall islandselectstci.com or their respective affiliates, or the shareholders, directors, officers, members, managers, employees, agents or representatives of any of the foregoing, be liable to you or any third party for damages of any kind (including, but not limited to, any direct, indirect, special, punitive, incidental or consequential damages or damages for loss of profits, goodwill or revenue, business interruption, or loss of data) arising out of the use of, access to, reliance on, unavailability of, inability to use or improper use of the islandselectstci.com site, including but not limited to any user content, advice, services, products, and other information and materials contained in or described on the islandselectstci.com site, or the disclosure or misuse of any user’s personal information, even if they have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort, or otherwise. In any event, islandselectstci.com respective total maximum liability in respect of the islandselectstci.com site or any part thereof, including but not limited to the user content, reviews, advice, services, products, and other information and materials contained in or described on the islandselectstci.com site, in any manner whatsoever, shall be limited the value of the product ordered by you.
