- Next Day Delivery
Frequently Asked Questions (FAQ)
Below are questions commonly asked by our customers
What are your rates for delivery?
Customers can placed their orders within 24 hours , however all orders placed after 11:00 AM will be delivered the following day.Conditions Apply.
If I am on island already can I place an order?
Yes, you can place an order while you are already on island.
PLEASE NOTE: If your order is placed after 12:00 noon your order will be delivered the next day by 3:30pm.
What happens if I receive an item/s incorrect, expired, missing or damaged?
If you receive an item/s that is incorrect, expired, missing or damaged, immediately notify us by calling or text or WhatsApp us at (649) 342-1854 within 24 hours and we will have the incorrect item/s replaced once it's not open and for the expired item/s we will exchange it for you or refund you once we collect the expired item/s, and for the missing item/s we will have it delivered to you or refunded and for the damaged item/s we will replace it or refund you once we collect the damage item/s. If we can't collect the expired or damaged item/s from you in your presence then we can't exchange or give you a refund.
Kindly contact us before placing wholesale (Meaning Case) order(s). It's considered SPECIALTY ITEMS and it might not be in stock at the time of you placing your order.
Kindly contact us before placing wholesale (Meaning Case) order(s). It's considered SPECIALTY ITEMS and it might not be in stock at the time of you placing your order.
What if I need to cancel my grocery order?
Please call us at (649) 342-1854 or WhatsApp us or Email us for all cancellations. Cancellations must be made 48 hours prior to delivery in order to be refunded. Less than 48 hours notice you will receive 50% refund of your order. There is an additional charge of $45.00 to process your cancellation.
Can I return unused items or items I don't use?
No you can't. Once your order is delivered nothing can be returned, especially opened items.
What happens if my flight is canceled?
You will have to contact us at (649) 342-1854 or WhatsApp us within 24 hours to inform us and then you will receive your 100% money back minus the fees to cover the refund. Less than 24 hours notice you will receive 50% refund of your order.
Can my order be placed in my room prior to my arrival?
Yes, orders will be placed in your room before you arrive (once weather conditions are good) but it's not guaranteed that you will meet your order in your room or villa when you arrive. Your order will be delivered within the same day you arrive.
Can my order be placed in my room prior to my arrival?
Yes, orders will be placed in your room before you arrive (once weather conditions are good) but it's not guaranteed that you will meet your order in your room or villa when you arrive. Your order will be delivered within the same day you arrive.